This is how business should be done! I discovered Carillo’s Auto Body Shop as a part of State Farm’s preferred vendors list, and I couldn’t be happier with my selection. From the time I started the process to the day I picked up my vehicle, their customer service exceeded my expectations. Hector, the insurance liaison, deserves special recognition for his performance. He was knowledgeable and courteous. I could tell he was busy managing several different accounts at once, but it never showed in his communication with me. The true measure of a business is how they react when something goes wrong. Unfortunately, there was an incident with my car soon after I picked it up. I honestly didn’t know what to expect, but Hector was professional throughout the entire process and moved quickly to find a solution. You can tell he genuinely cares about his customers’ experience.
Someone hit my car and damaged the bumper, so their insurance company referred us to Carrillo’s to have the damage fixed. The customer service was great. David walked with me to my car and took a lot of pictures. I dropped off my car on Tuesday morning and had it back by Friday! My car looked better than ever – they did such a great job on the repairs! I was very surprised to see the car fully detailed – inside and out! They vacuumed the interior, vacuumed and cleaned the trunk, and washed the outside. My car has never looked better! I’m extremely satisfied with their work!
The customer service here is top notch. From the moment you walk in the door.
The body work that was done on my husband’s car after he was in an accident is what made me return with my car after kinda scraping a post. Ok so not a small scratch…..
I recommend you call for your appointment if you have body repair. They really treat you as if your the only person they have for a customer and….update calls!!! YEP!!! Update calls! Every 2-3 days.
Carrillo’s is fantastic. Buck was a great help and make the whole repair process quick, easy and painless. This shop is recommended by what I consider to be the top few insurance companies, so that was telling even before I was a customer. Now that I am a customer, I couldn’t be happier. Thanks Buck!
Carrillo’s was recommended to me by AAA after a neighbor reversed into my parked car. They did an amazing job!!! I just started a new job and would only be able to drop off and pick up on Saturdays. They were very understanding and accommodating. I would definitely recommended this place! Missy, Hector, Buck and Mario were so helpful and and I couldn’t be happier! Thank you Carrillo’s
Carrillo’s repair shop is amazing! I definitely recommend anyone who needs work on their car to go here! I needed to have my bumper replaced after a small incident where I was hit in a parking lot. I came here to get an estimate and the entire process with them, from start to finish, was great! I came to them because they were a recommended shop by AAA and because of their great reviews and I’m glad I did. Hector was very nice and honest, explaining exactly what he intended to do and had my car back to me exactly when promised. When I went back to pick up my car, he was there again to go over everything and make sure I was happy with the work. My car looked great! Not only did they do a great job with the replacement, they also washed and vacuumed my car! As for rentals, they have a partnership with Enterprise in Mission Valley. Enterprise picks you up from Carrillos and gives you special rates, which is nice.
Hector was very communicative about how long it would take, when the parts would arrive and when my car would be ready.
Not only did they repair the damages, but they also detailed my car for me before I picked it up, which was very considerate of them and very much appreciated! I have two dogs that go to the beach daily and I know they must have vacuumed a pound of sand and fur! Much appreciated!
I came into Carrillo’s Auto to get the best deal to repair some minor body damage on the driver’s side of my car because someone scratched and dented it.
Ricardo, at the front desk, was incredibly friendly, professional and helpful in assisting me fix my car! He told me I’d have to wait about two weeks to get my car fixed so instead he referred me to one of his mechanic friends who could finish my car in two days!!!!
Come to this auto body shop if you’re looking to get fast, affordable and professional work done on your car!
Just picked up my car from Carrillo’s and was very impressed from beginning to end. Very friendly and personable staff and my car came out look better than before the car got hit. This is my go-to place for auto-body work. Their work is top notch and their color matching is next level.