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Normal Heights 619-461-0213

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FAQs

Where do I get a claim number?
Insurance companies issue the claim number when the accident is reported. Insurance companies can be contacted for the claim number.

What is a Direct Repair Shop?
A Direct Repair Shop is a body shop that works directly with the insurance company and is known as a preferred shop. Shops become preferred shops by meeting certain requirements which include having certified technicians, using the proper equipment, and having a record of satisfied customers. With preferred shops, the repair process is faster since the estimates, parts orders, and repairs can be handled without having to wait for approval from insurance adjusters.

Do I have to pay a deductible?
Deductibles are determined by the insurance policy. Insurance companies determine who is at fault based on the accident report that is filed. Any questions about deductibles can be answered by contacting the insurance company. With standard collision, a deductible will have to be paid regardless of whether you are fault or not. With carry broad collision and your not at fault, most insurance companies will waive the deductible.

Who do I pay my deductible to?
If the deductible is not waived, it will be your responsibility to pay the shop when the vehicle is picked up.

What if the estimates for the damages cost more then the estimate provided by the insurance company?
This is a common occurrence and is not a problem. Insurance companies know that there might be additional repairs necessary. We will deal with the insurance company directly to get the additional cost approved.

Do I have to take my car to where my insurance company tells me to?
No, the decision is up to you. You can obtain an estimate and take your car to any body shop for the repairs. There is an anti-steering law in California that makes it illegal for insurance companies to make you get the repairs at a specific shop.

Do I have to get two different estimates?
There is no law that requires two different estimates. Any estimates needs to be approved by the insurance companies. Obtaining two estimates is usually a courtesy to a person at fault who wishes to pay out of pocket.

Will parts be ordered before I drop my vehicle off for repair?
Absolutely, yes. We typically order parts a couple of days before your car is scheduled for drop-off.

If my car’s frame is damaged, is it considered to be a “total loss”?
No. The price of the repairs must exceed the value of the car, as determined by the insurance company, for a car to be declared a total loss. Most cars are built in a way that the body and frame is one unit (uni-body). We return your car to its original factory specifications by using state-of-the-art laser measuring systems and our skilled technicians. When only a section of the frame is damaged, that section can be simply replaced.

Can you match the paint color?
Today’s modern factory car finishes include multiple layers of very specialized paint. We ensure that your paint matches the original factory paint job via the paint matching and equipment technology we use. Matching the factory finish is the final step in the restoration process.

Can I get other service work done on my car while it’s in the body shop?
Yes. All you have to do is let your Carrillo’s Auto Body advisor know what you would like us to do, so we can make the necessary arrangements to get the work done.

How long will my repairs take?
At the time of your estimate your advisor can give you the specified time frame that you may expect. As a general rule, drivable cars that are scheduled for a Monday are delivered back to our customers on Friday. We recommend that you verify the timeframe with your advisor.

What are “betterment charges”?
Betterment charges refer to parts that are worn out and need to be replaced during the repairs. For example, these are parts such as tires, batteries, and suspension parts. The betterment charges are determined by the insurance company and are pro-rated based on the vehicle mileage.

When is Carrillo’s Auto Body Open for Business?
We are open Monday – Friday 8:00 am to 5:30 pm and Saturday 9:00 am to 1:00 pm.

Can I get a ride home when I drop my car off?
Yes. It is our pleasure to provide this service to you. We want to make you and all of our customers have a positive experience and this is just part of it.

How can I get a rental car?
We have a relationship with Enterprise Rent-A-Car. They offer free pick-up at either of our two locations. Please keep in mind that insurance companies will pay for a rental car if included in your policy. We suggest that you check your policy or contact your carrier to find out.

Can I wash my car after the repairs are done?
Yes, after the first 30 days.

  • Wash your car by hand with cool water using very mild car wash solution
  • Always use a soft cloth or sponge
  • Always use clean fresh water
  • Wash your car in the shade away from sunlight
  • Do not use a commercial car wash because still brushes or sponges could damage the finish and surface
  • Don’t “dry wipe” your car as it can scratch the finish
  • Don’t drive on gravel roads to avoid chipping which are easily done within the first 30 days
  • Avoid parking under trees and utility lines, where birds may congregate and where their droppings may cause damage (due to high acidic content)
  • Avoid parking under trees because tree sap may also cause damage to your freshly painted surface
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on your new finish
  • Don’t scrape ice or snow from the surface of your car as they act like paint scrapers on your car
  • For the first 90 days, don’t buff or polish your car—this will prevent the finish from complete drying and proper hardening
Every repair comes with our Lifetime Warranty